Privacy Policy

Tilig is the world’s first user friendly and completely free password manager. We strive to make the web easier to use by making logins seamless and increase the security of everyone by fighting password reuse.

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Your privacy is critically important to us. At Tilig, we have a few fundamental principles:

1. We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
2. We store personal information for only as long as we have a reason to keep it.
3. We aim to make it as simple as possible for you to control what information on your profile, vault or website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
4. We help protect you from overreaching government demands for your personal information.
5. We aim for full transparency on how we gather, use, and share your personal information.

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Below is our Privacy Policy, which incorporates and clarifies these principles.

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Who We Are and What This Policy Covers

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Howdy! We are the folks behind a variety of products and services designed to allow anyone -- from your average everyday user of the Internet to small businesses and enterprises -– take full advantage of the power and promise of the open web. Our mission is to create an easy-to-use password manager so that everyone can feel safe and secure to go about their everyday lives on the Internet. We believe in powering the open Internet with code that is source available and are proud to say that the vast majority of our work is available under the General Public License (“GPL”). Unlike most other services, because our GPL code is public, you can actually download and take a look at that code to see how it works. This Privacy Policy applies to information that we collect about you when you use:

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1. Our websites (including Tilig.com);
2. Our mobile applications (including the Tilig mobile app for Android and iOS);
3. Our other Tilig products, services, and features that are available on or through our websites; and
4. Other users’ websites that use our Services, while you are logged in to your account with us.

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Throughout this Privacy Policy we’ll refer to our websites, mobile applications, and other products and services collectively as “Services.” And if you’d like to learn more about which Tilig company is the controller of information about you, take a look at the section below on Controllers and Responsible Companies. Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy. Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

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Creative Commons Sharealike License

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We've taken inspiration for this Privacy Policy from Automattic, which makes its privacy policy available under a Creative Commons Sharealike license. You can grab a copy of the Automattic Privacy Policy and other legal documents on Github. In kind, we've also decided to make this Privacy Policy available via the same Creative Commons Sharealike license. You can grab a copy of the Tilig Privacy Policy and other legal documents on Gitlab. You’re more than welcome to copy the Privacy Policy, adapt it, and repurpose it for your own use. Just make sure to revise the language so that your policy reflects your actual practices. Also, if you do use the policy we’d appreciate a credit and link to Automattic and/or Tilig somewhere on your site.

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Information We Collect

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We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better. We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

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Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

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1. Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a Tilig.com account to provide an email address along with a username or name – and that’s it. You may provide us with more information -- like your address and other information you want to share -- but we don’t require that information to create a Tilig.com account.
2. Password Sharing Profile Information: If you have an account with us, we collect the information that you provide for your password sharing profile. For example, if you have a Tilig.com account, your username is part of that password sharing profile, along with any other information you put into your password sharing profile, such as a photo or an “About Me” description. Your password sharing profile information is just that–shared with others through Tilig services–so please keep that in mind when deciding what information you would like to include.
3. Billing and Contact Information: If you buy something from us or through us–a subscription to a Tilig.com plan, an advanced service like enterprise features or security support –- or pay fees to a site owner (for example via Recurring Payments or Simple Payments), you will provide additional personal and payment information, such as your name, credit card information, and contact information.
4. Ecommerce Site Information: If you use our ecommerce Services to buy or sell products or services to others through your site, or to make or receive payments, you will have to create a Tilig.com account or connect an existing account and, for some of our ecommerce Services, provide your site URL. You may also provide us with information about your financial account to set up a payments integration, such as the email address for your Stripe or PayPal account or your bank account information.
5. Content Information: Depending on the Services you use, you may also provide us with information about you in draft, saved or published content (such as your answers to a website's password recovery questions). For example, if you write content that includes biographic information about you, we will have that information, and so will anyone you choose to share the content with via our Services. This might be obvious to you…but it’s not to everyone!
6. Credentials: Depending on the Services you use, you may provide us with credentials for websites (like SSH, FTP, and SFTP username and password). For example, users may provide us with these credentials in order to save them and use our one-click features to access other websites.
7. Communications with Us (Hi There!): You may also provide us information when you respond to surveys, communicate with our team about a support question, post a question about your site in our public forums, or sign up for a newsletter. When you communicate with us via form, email, phone, Tilig.com comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).

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Information We Collect Automatically

We also collect some information automatically:

1. Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your profile, vault or website on Tilig.
2. Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on a site using our Tilig.com Services–in other words, who did what, when and to what thing on a site (e.g., [Tilig.com username] deleted “[title of content]” at [time/date]). As another example, our Ecommerce usage tracker tracks information like your email address, Ecommerce settings, PHP settings, and other features for your site. We also collect information about what happens when you use our Services (e.g., page views, support document searches on our support site pages, features enabled for your profile, vault or website, interactions with our support team and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
3. Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (when, for example, you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.
4. Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Tilig uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads.

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Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you create or log into your Tilig.com account through another service (like Google) or if you connect your profile, vault, website or account to a social media service (like Twitter) through one of our Services, we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available. We may also get information, such as a mailing address, from third party services about individuals who are not yet our users (…but we hope will be!), which we may use, for example, for marketing and advertising purposes like postcards and other mailers advertising our services.

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How and Why We Use Information

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Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

1. To provide our Services–for example, to set up and maintain your account, host your profile or vault or website, backup and restore your profile or vault or website, or charge you for any of our paid Services;
2. To further develop and improve our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their passwords more efficiently;
3. To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
4. To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition--for example, we may analyze how many individuals purchased a paid plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
5. To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Tilig and others, which may result in us declining a transaction or the use of our Services;
6. To communicate with you. For example, we may email you to solicit your feedback, share tips for getting the most out of our products, or keep you up to date on Tilig; text you to verify your payment; or call you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time. (Please keep in mind that even if you opt out, we’ll still send you important updates relating to your account); and
7. To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.

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Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account--for example, in order to enable access to our website on your device or charge you for a paid plan; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information -- for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or (5) You have given us your consent--for example before we place certain cookies on your device and access and analyze them later on.

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Sharing Information

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How We Share Information

We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

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1. Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
2. Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, payment providers you use for your ecommerce operations, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries, and data escrow services that allow us to provide domain registration services, and your hosting provider if your site is not hosted by Tilig), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites (such as the extensions on Tilig.com), who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them. Other vendors are listed in our more specific policies (e.g. our Cookie Policy).
3. Legal and Regulatory Requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
4. To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Tilig, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
5. Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Tilig goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
6. With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your site.
7. Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
8. Site Owners: If you have a Tilig.com account and interact with a site, your information may be shared with the administrators of the site. For example, if you leave a comment on a site that uses our Services, your IP address and the email address associated with your Tilig.com account may be shared with the administrator(s) of the site where you left the comment. Or if you make a payment to a site, your public display name, user name, and email address may be shared with the administrator(s) of the site.
9. Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.

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Information Shared With Other Users

Information that you choose to share with others is–you guessed it–disclosed to others. That means, of course, that information like your shareable profile, posts, other content that you make shareable on your profile or vault or website, are all available to others. For example, a photo that you upload to your shareable profile, along with other shareable profile information, will display with messages that you send to other users’ profiles or vaults or websites while logged in to your Tilig.com account. Your shareable profile information may also display with message on websites that use our Services, if the email address associated with your account with us is the same as the email address that you use on the other website. We also provide a “Firehose” stream of public data (like posts and comments) from some sites that use our Services to provide that data to Firehose subscribers, who may view and analyze the content (all subject to our Terms of Service), but do not have rights to re-publish it, publicly. Please keep all of this in mind when deciding what you would like to share.

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How Long We Keep Information

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We generally discard information about you when we no longer need the information for the purposes for which we collect and use it--which are described in the section above on How and Why We Use Information--and we are not legally required to continue to keep it. For example, we keep the web server logs that record information about a visitor to one of Tilig’s websites, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to Tilig’s websites and investigate issues if something goes wrong on one of our websites. As another example, when you delete an entry, page, or content from your Tilig.com site, it stays in your Trash folder for thirty days just in case you change your mind and would like restore that content--because starting again from scratch is no fun, at all. After the thirty days are up, the deleted content may remain on our backups and caches until purged.

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Security

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While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks. To enhance the security of your account, we encourage you to enable our advanced security settings, like Two Step Authentication.

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Choices

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You have several choices available when it comes to information about you:

1. Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services–for example, paid, enterprise services or support services–may not be accessible.
2. Limit Access to Information on Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).
3. Opt-Out of Marketing Communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
4. Set Your Browser to Reject Cookies: At this time, Tilig does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Tilig’s websites, with the drawback that certain features of Tilig's websites may not function properly without the aid of cookies.
5. Opt out of our internal analytics program. You can do this through your user settings. By doing so, you won’t share information with our analytics tool about events or actions that happen after the opt-out, while logged in to your Tilig.com account. For more information, please see our Cookie Policy.
6. Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services :( :( :( :(, you can close your account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above--for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

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Your Rights

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If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

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1. Request access to your personal data;
2. Request correction or deletion of your personal data;
3. Object to our use and processing of your personal data;
4. Request that we limit our use and processing of your personal data; and
5. Request portability of your personal data.

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You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us. EU individuals also have the right to make a complaint to a government supervisory authority.

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How to Reach Us

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If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us.

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Other Things You Should Know (Keep Reading!)

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Transferring Information

Because Tilig's Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include:

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1. In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
2. In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.

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You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

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Third Party Software on our Marketing Website

Our marketing website may use third party plugins, software or services that enable certain functionalities. Please be aware that when you interact with these third party services, you may provide information about yourself to those third parties. For example, some third party services may request access to your data through the use of cookies or other tracking technologies. Please note that if you use these third party services, your data will be handled in accordance with the third party's privacy policy and practices. We don't own or control these third parties, and they have their own rules about collection, use, and sharing of information, which you should review before using the software or services. This Privacy Policy only covers the collection of information by our marketing website and does not cover the collection of information by any third party services.

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Visitors to Our Users’ Websites

We also process information about visitors to our users’ websites, on behalf of our users and in accordance with our user agreements. Please note that our processing of that information on behalf of our users for their websites isn’t covered by this Privacy Policy. We encourage our users to post a privacy policy that accurately describes their practices on data collection, use, and sharing of personal information.

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Our sub processors

• Intercom
• Digital Ocean
• Firebase
• Google Ads
• Google Analytics
• Mixpanel
• Sentry
• Mailchimp

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Privacy Policy Changes

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Although most changes are likely to be minor, Tilig may change its Privacy Policy from time to time. Tilig encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or the Tilig.com Blog, or sending you a notification through email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

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Translation

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Our Privacy Policy was originally written in English (US). We may translate it into other languages.

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In the event of a conflict between a translated version of our Privacy Policy and the English version, the English version will control.

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That’s it! Thanks for reading.